Many players have questions about Pointsbet before they deposit their first euro — here are the honest answers.
Prerequisites
- A valid email address and a strong password (minimum 8 characters with mixed case and numbers).
- You must be at least 18 years old (or the legal gambling age in your jurisdiction).
- A funded payment method: credit/debit card, e-wallet (e.g., Skrill, Neteller), or bank transfer.
- A stable internet connection – preferably Wi‑Fi or 4G/5G.
- A compatible device: desktop, laptop, tablet, or smartphone.
- Verification documents ready: government‑issued ID, proof of address (utility bill), and in some cases a selfie.
Account Setup
- Navigate to the site and click the « Sign Up » or « Register » button.
- Enter your personal details: full name, date of birth, email, and residential address.
- Create a username and a strong password (enable two‑factor authentication if available).
- Select your preferred currency and accept the terms & conditions.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC process by uploading the required documents – the site will review them within 24–48 hours.
- Make your first deposit using a method that qualifies for the welcome bonus (see next section).
Calculating Your Bonus
Let’s assume a welcome offer: 100% match bonus up to €200 with a 10x wagering requirement on the deposit + bonus amount. Important: Wagering contribution from slots is typically 100%, while table games may contribute only 10% or 0%.
Example calculation:
Deposit: €100
Bonus: €100 (100% match)
Total balance: €200
Wagering requirement: 10 × (€100 deposit + €100 bonus) = 10 × €200 = €2,000
If you play only slots (100% contribution), you must wager €2,000 before you can withdraw any winnings. With an average slot RTP of 96%, your theoretical expected loss during wagering is €2,000 × (1 − 0.96) = €80. This means the true value of the bonus after wagering is approximately €200 − €80 = €120 (minus your initial deposit, so net gain expectation is €20). However, variance can lead to different outcomes.
Always read the bonus terms: maximum bet size while wagering, eligible games, and time limits (e.g., 30 days).
Financial Operations
Deposits
Deposits are instant for most methods. Common options include Visa, Mastercard, Skrill, Neteller, Paysafecard, and bank transfer. Minimum deposit is usually €10–€20. No fees are charged by the site, but your payment provider may apply small fees.
Withdrawals
Withdrawals are processed within 24–72 hours for e‑wallets, 3–5 business days for cards, and up to 7 days for bank transfers. Note: You may need to wager the deposit amount at least once before requesting a withdrawal. Always verify your account before requesting a payout.
A handy comparison of deposit vs. withdrawal speeds:
| Payment Method | Deposit Time | Withdrawal Time |
|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days |
| Skrill/Neteller | Instant | Under 24 hours |
| Bank Transfer | 1–3 business days | 3–7 business days |
| Paysafecard | Instant | Not available (use alternative) |
Security
The platform uses 128‑bit SSL encryption to protect all data transmissions. Two‑factor authentication (2FA) is available and highly recommended to prevent unauthorized access. Regular security audits by third‑party firms ensure fair play and data protection. Always enable 2FA from your account settings.
Troubleshooting
- Login issues: Check caps lock, try password reset. If still failing, clear browser cache or use incognito mode. Contact support if account is locked.
- Bonus not credited: Ensure you used the correct bonus code and met the minimum deposit. Contact support with transaction ID.
- Withdrawal pending for more than 5 days: Verify that your account is fully KYC‑verified. Check if any wagering requirements remain. Contact live chat.
- Game not loading: Update your browser or enable JavaScript. Try a different browser or device. Check if the game is under maintenance.
- ID verification rejected: Ensure documents are clear and not expired. Upload a valid passport or driving license and a recent utility bill. Retake photos with good lighting.
Need to Know (FAQ)
Is this platform safe and licensed?
Yes, it holds a valid gambling license from the Malta Gaming Authority or Curacao eGaming. Licenses ensure regular audits and player protection.
What is the minimum deposit?
The minimum deposit is typically €10, though some methods may require €20. Check the banking page for specifics.
How long does the verification process take?
Most documents are reviewed within 24–48 hours. In rare cases it may take up to 72 hours.
Can I set deposit limits?
Yes, responsible gambling tools are available. You can set daily, weekly, or monthly deposit limits from your account settings.
Do I have to pay taxes on winnings?
If the site uses a Curacao license, winnings may be subject to local income tax (unlike MGA or local licenses). Check your country’s tax laws.
How do I close my account?
Contact customer support or use the “self‑exclusion” option in the account settings. A cooling‑off period is also available.
What games contribute 100% to wagering requirements?
Most slot games contribute 100%. Table games like blackjack and roulette often contribute only 10% or 0%. Check the bonus terms.
Pro Tips
To maximize your experience:
- Enable 2FA immediately after account creation.
- Use e‑wallets for fastest withdrawals.
- Always read the full bonus terms before claiming.
- Set a budget and stick to it – never chase losses.
Now you have all the knowledge to start confidently. Remember to gamble responsibly and enjoy the thrill.
